Friday, July 20, 2012

Quick Efficient Warranty Work

No, this isn’t a short story or any kind of fiction. It’s true, and it’s good to know that businesses still honor their word.

I own a Kershaw Leek assisted open pocket knife. A few weeks ago, the assisted opening function stopped working. Somebody told me they have a lifetime warranty. I didn’t realize that, so I looked up on their website how to handle warranty returns.

They have a form to download, print out and fill in. I did so, and sent the knife off. UPS picked it up June 29th from my work. Today is July 20th, and UPS delivered the repaired knife to my house. Awesome. They even restored the factory edge that makes a new razor blade seem dull.

I’ve had two multi tools replaced under lifetime warranty in the past (Gerber Multi-Plier and Buck X-Tract). Both were timely, no questions asked replacements, which is great. But the neat thing here is that Kershaw repaired my knife. It still has all the worn spots, nicks in the finish, scratches, etc, from me using it. It’s kinda cool that I got my knife back, good as new, instead of a sterile, new replacement.

Thanks, Kershaw!

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